New Home Advisor

From Inspection to Perfection
Snagging Inspection services, and practical, positive advice to achieve the highest quality finish for new homes and building projects.

Steve Nancarrow is the UK’s leading new home snagging consultant and has helped 1000’s of homeowners, developers and builders to improve quality and customer satisfaction.

Steve’s mission is simple: ''to improve the quality of your home and give you the peace of mind that it has been finished to standard.''

He works with developers to prevent defects before completion, and he works for buyers who have purchased homes he has not already worked on, to rectify defects at or after completion.

Snagging Inspections
New Home Advisor will make the snagging process as smooth and straightforward as possible for you– contact us on-line and we will call you back to confirm the details or call us on 01279 874689

The sooner we get in to check your home the more time for your developer to correct the defects before you complete. If you have already completed on your home you have up to 2 years to get a list of defects to your developer – many homeowners ask us to inspect their home just before the 2 years is up to make sure that everything is covered before their warranty expires.

Service for Home owners

• Snagging Inspection (you are welcome to come with us so that we can explain everything to you)


• Your report e-mailed within 1 – 2 days


• After Care Support & Advice for the duration of your developers warranty


• Inspections from just £250 - according to size and location


• Volume discounts available


• Re-inspection of remedial works or attendance at an NHBC Warranty Resolution available at a further charge.

Reports
Your report will be sent by e-mail within 2 working days from the day of inspection. Serious defects will be brought to your attention from site so that we can discuss the situation and advise you on how to proceed with your developer. The standard of finish will be checked according to current NHBC / Zurich guidelines.

After Care Service
Once your inspection has taken place our support team are here to take your calls Monday – Friday 9 – 5 and will provide you with advice.

NHBC Resolution
If your new home has a warranty, you are entitled to a resolution service from your warranty provider which will include a resolution meeting if defects remain unresolved. Commonly your developer and the warranty inspector will arrive together and as a homeowner it is extremely unlikely that you will be given any feedback during the meeting from either party. This situation often leaves owners feeling frustrated and under represented during the resolution process.

Home Improvements
Arbitration
If you would like peace of mind that your building project has been finished to standard we can check the works for you and provide a list of defects that need to be completed. This service is designed to try and resolve issues and arbitrate if the relationship has become difficult. Please contact us to discuss your situation and for a price.

Customer Service Charter

We aim to answer every call to Head Office within 3 rings. At peak times calls may be forwarded to voice mail. On average calls are returned within 30 minutes.

Your inspection will be booked at a convenient time & date & the inspection details will be notified to you in writing. Your inspector will arrive punctually & we will endeavour to notify you of any unforeseen delays.

After inspection, you will be allocated a Customer Advisor from our Head Office Team to handle your account, however in the event that they are unavailable, another member of staff will assist you and try to answer your query.

Your report will be sent to you within 1 - 2 working days by e-mail. This will be forwarded to your developer as soon as your approval has been received.

Our support service starts as soon as your inspection has taken place, to assist you with any queries and to provide you with advice.

The support service includes advice and support via telephone, post and e-mail to assist you in your dealings with your developer and warranty provider.

We endeavour to respond to all contact on the same day, but please note that this may not always be possible, especially if we need to liaise with a third party.

Advice provided by New Home Advisor is always intended to help you to negotiate an amicable resolution with your developer.

You must allow your developer reasonable access to enable them to complete remedial works and for our advice service to operate effectively.

New Home Advisor can offer an opinion on compensation claims, based on professional experience, but are unable to offer any legal advice.