Under the initial four-year contract, Kier will carry out planned maintenance and cyclical works such as painting and decorating at all Genesis properties. It will also provide responsive repairs for Genesis' homes in East London and the East of England, while the remaining properties will continue to be serviced by Genesis' in-house team.
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The contract has been designed to build on and refine existing operations and ensure that customers in all regions receive consistent and high standards of responsive repairs.
Kier was selected following a rigorous tendering process that began in 2013, drawing on feedback from residents and assessing against criteria including customer service, value for money and corporate social responsibility.
Corporate social responsibility is enshrined in the agreement, and there will be a strong emphasis on the use of local subcontractors and suppliers, with Kier working with Genesis to open up employment and apprenticeship opportunities to residents. The partnership will also support social enterprises where possible and seek to develop creative initiatives around financial and digital inclusion.
Kier and Genesis are now mobilising the contract, and will be phasing in the start of external painting work from mid-July, with responsive repairs starting in mid-October.
(CD/JP)
