The project will:
• Create a spacious new thoroughfare between platform 14 and the existing escalators to the Victoria Place Shopping Centre.
• Create more space for additional ticket gates by relocating the Gatwick Express ticket to within the existing Southern ticket office.
• Demolish existing gateline retail units, with new ones being constructed.
• Add new travel information screens throughout the station.
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The project also has the benefit of enabling more trains to run on time, as congestion at ticket gates makes people take longer to get on and off trains and platforms, leading to delayed trains at busy times.
By adding more ticket gates and additional wider gates, people will be able to board and alight more quickly, improving punctuality.
Des O'Dwyer, Network Rail's project manager said: "Victoria wasn't originally designed for the number of passengers using it today, and there can be times when it is very congested.
"To reduce crowding we’re introducing additional gates, and larger concourses for passengers.
"We’re increasing the number of ticket gates, adding new, wider gates and upgrading eleven others to make them fully automatic so that we can open up and expand the station concourse area."
