The opening of the new Terminal 5 building at Heathrow has been marred by cancelled flights and baggage delays.
According to reports, British Airways, which is operating from the new terminal, were forced to cancel 34 flights by 2pm on Thursday due to "teething problems".
The cancelled services included flights to Munich, Frankfurt, Paris and Brussels.
Passengers were also facing lengthy delays for their luggage, reportedly due to technical problems with the new state-of-the-art baggage system.
A statement issued by BA acknowledged that "a few minor problems" had affected T5 on its opening day. However, the statement said: "This is not unexpected following one of the most complex and largest airport moves in history."
The statement said that the difficulties also included problems with car parking provision, delays in staff security screening and staff familiarisation with the terminal, as well as "some baggage performance issues".
The BA statement continued: "These issues are being resolved. Overall, customers have given us a very positive reaction to Terminal 5, which we know will be a resounding success."
The £4.3 billion facility was officially opened by the Queen last month. The terminal will be used be British Airways. From today, all BA domestic and most European flights will be moved from Terminal 1 to Terminal 5, as well as long-haul BA flights which operate from Terminal 1 and Miami services, which previously operated from Terminal 3.
It is expected that the new terminal will be able to handle 30 million passengers per year.
Both BA and airport operator BAA said that the new terminal will provide a better travel experience for passengers with fewer delays, but have warned that it could take time for the new terminal to "bed down".
It was revealed today that controversial plans to fingerprint passengers at the new terminal have been temporarily suspended, after concerns were raised by the Information Commissioner over fears that such a move would breach the Data Protection Act. Photographs of passengers will be taken instead.
The building of T5 was opposed by local residents and environmental groups. Demonstrators opposed to further plans for a third runway and a sixth terminal at Heathrow also participated in a protest at the airport today. The protest, which involved around 250 people, took place in the T5 arrivals hall at 11am. The protestors, who were wearing red T-shirts emblazoned with the slogan 'Stop Airport Expansion', passed off peacefully.
(KMcA/JM)
Time and date
CONSTRUCTION DIRECTORY
Latest Construction News
29/11/2024
Helmsley Group secured planning permission for the final part of its Coney Street Riverside masterplan which will bring much needed residential space to the city and realise a 50-year ambition to reconnect York to its riverfront. With work expected to start in the summer of 2025, this approval ...
29/11/2024
Network Space Developments (NSD) has received planning approval from Manchester City Council for a major redevelopment project at its Welcomb Street site in Openshaw, Manchester. The four-acre site, acquired by NSD in 2022, will be transformed into an extension of the adjacent City Works Business ...
29/11/2024
Work has commenced on a new lighting scheme designed to create brighter streets in Digbeth, close to HS2's Birmingham Curzon Street station. The Birmingham City Council project – funded in part through a £210,140 investment from HS2's Business and Local Economy Fund (BLEF) – will see the ...
29/11/2024
Building work has commenced on 14 new modern one-bedroom apartments at Ludwick Green in Welwyn Garden City. The apartments are being developed as part of Welwyn Hatfield Borough Council's (WHBC) Affordable Housing Programme, and its commitment to building new social and affordable homes. Ludwick ...
29/11/2024
River Capital has invested £500,000 in Liverpool-based M&E engineering consultancy, Steven A Hunt & Associates Ltd. The funding was structured to facilitate a management buyout (MBO) by the senior management team of Neil Baines, Anne King, Dave Kelly and Dominic Sibbring from founder Steven Hunt, ...
29/11/2024
Henley Restoration and Remedials has been chosen to carry out extensive external and structural repairs on the Grade II-listed Phoenix Mill, the oldest building in the Rutland Mills complex. Originally a grain store, Phoenix Mill later became a corn mill in the 19th century before transitioning ...
29/11/2024
Dorset County Council's North East Technology Park (NETPark) has been allocated over £11 million towards its expansion. The North East Combined Authority's Cabinet has approved £11.3m of funding for the Sedgefield site from its £160m flagship North East Investment Zone (NEIZ), which aims to drive ...
29/11/2024
Laing O'Rourke, in collaboration with Barnsley College and T3 Training & Development, have opened the UK's first dedicated modern methods of construction (MMC) training facility. The first of its kind training centre represents a groundbreaking step in addressing the UK's construction skills ...
29/11/2024
Aqua Direct are keen to share their support for the Urgent Funding campaign from St Giles Hospice. With a national hospice funding crisis, they need your support more than ever ...
29/11/2024
As we approach the end of 2024, we have been reflecting on what an action-packed year it has been. We have worked with some fantastic clients and sites across the country. We started from our base in Essex over ten years ago, and the demand for trackway has certainly been at its highest ...