By the end of 2012, around six million British Gas customers in the UK will receive an improved annual statement incorporating the comparison table. By April 2013, almost nine million British Gas energy customers will have benefited from the simple, clear comparison tool being available on their annual statements.
British Gas has worked with its customers to develop the comparison tool. 80 per cent of customers found it to be a clear and simple way to compare their energy usage, annual bills and the savings they could make.
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In a clear table on the front page of annual statements, customers will be able see:
•How much gas and electricity they have used over the year, set out in pounds and pence
•A forecast of what they will spend if they remain on their existing tariff for another year
•The cost savings available on other British Gas tariffs – including fixed and online options – based on estimated energy usage
•Clear information about end dates and cancellation fees, to help ensure customers are on the right tariff for them.
Ian Peters, Managing Director of Energy at British Gas, said: "We are working hard to make tariffs simpler and bills more transparent.
"Empowering customers with clear, tailored information about how much energy they use and how much it costs will help them benefit from any savings available to them.
"British Gas is the first energy supplier to adopt this very clear approach. If other energy suppliers follow our lead even more customers will reap the benefit."
(CD/GK)
