Coming to the aid of people facing financial hardship, we will boost the minimum discount on bills offered to 104,000 households, from 20% to 45%, whilst adding another 21,000 households to that number, offering these customers at least an average annual saving of £200 on a dual service bill. The support will also continue to help customers that are in greater need, to access bill discounts of up to 90%.
Katy Taylor, Chief Customer Officer at Southern Water, said: "While Christmas excitement may be growing for many families in our region, we know that there will be lots who are worried about how they will afford it and also pay for their heating and other bills.
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"As water is an essential service that people cannot live without, we believe it is critical that we support thousands of vulnerable households in our region who need a break.
"Our customers live in the same communities as our colleagues and their families, people we speak to and serve every day. We are in an extremely fortunate position where we can help, which is why we have put together a package worth £98m to support customers who need help, until 2025.
"I would urge anyone who needs help to reach out and we will do everything we can to support you."
To help those facing the challenge around rising food and energy costs, Southern Water is also giving out 20 community centre energy grants of £1,000 each this winter to ensure community hubs and spaces can stay open and stay warm, supporting around 6,000 people each week to continue to attend foodbanks, befriender cafes, support groups, and wellbeing classes.
Meanwhile, Southern Water teams are working closely with many organisations who have direct contact with customers struggling financially, such as regional Citizens Advice hubs, Job Centres and Food Banks, running face-to-face support surgeries with customers. The funding is also providing a £30 food voucher to around 3,700 families in West Sussex as part of a Free School Meals initiative.
