The new reception, near the station entrance, is managed by staff from Great Western Railway (GWR) and replaces the old information desk which was located on platform 3.
With a number of features to enhance accessibility, its location in a prominent position for those entering the station provides a more user-friendly meeting point for passengers who have booked or require assistance, with plenty of space. The seating is of a taller height than is standard, providing better support to passengers with reduced mobility. As part of Network Rail’s commitment to accessibility, those with hidden disabilities are welcome to collect sunflower lanyards from the reception.
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The reception also provides a quiet space for those who may need it when travelling. Phone charging points are available on the tables, which also support wireless charging. A dedicated customer information screen is available within the space and colourful wall art has been installed in collaboration with Severnside Community Rail Partnership. The collaboration also provides leaflets to take away, detailing local walks and areas of interest.
The new facility comes as part of a wider package of upgrades to the station, including the refurbishment of the historic engine shed roof and the first-of-a-kind audio guide to the station for blind and partially sighted people, developed in conjunction with Bristol Sight Loss Council. Alongside the audio guide, all the station signage has been designed in high contrast so that it can be more easily read and tactile paving has been installed on the platforms to improve safety.
