TSA Is A Catalyst For Change To Improve The Lives Of Ten Million People

"The Tenant Services Authority (TSA) will be a catalyst for change to improve the lives of ten million people", that was the key message from TSA Chief Executive Peter Marsh.

In a speech to delegates at the Northern Housing Summit in York, Mr Marsh stated that "three million households deserve better, and £1 billion a year could be better spent".

With only weeks to go before the TSA comes into force, Mr Marsh provided delegates with the latest developments and thinking as the TSA prepares to take over the regulatory role of social housing and explained what changes organisations can expect to see.


Setting out a new future for regulation, Mr Marsh outlined his main priority of raising the standard of services for tenants. He also gave details of tenant involvement from the outset, focusing on the TSA's 'National Consultation', which will help define standards and the regulatory approach.

Mr Marsh said: "The open consultation will be carried out between December and March 2008, reaching as many tenants as possible to help us understand what they want. The consultation will include a network of tea and coffee mornings across the country, regional events for both tenants and landlords and a research survey."

(CD/JM)