HBF Survey Shows Builders Delivering Customer Satisfaction

The vast majority of Britain's new home buyers would recommend their home builder to a friend, according to the Home Builders Federation's (HBF's) fourth annual Customer Satisfaction Survey released this week, a sure fire vindication that house builders are striving successfully to ensure they meet customer's aspirations.

The survey also showed that over three quarters (76%) of purchasers questioned in the 12 months from October 2007-September 2008 were satisfied with the overall quality of their home.


Stewart Baseley, Executive Chairman of HBF said: "Ensuring that customers are happy with their new homes is of crucial importance to homebuilders - especially in the current market.

"Whilst being ever conscious that more needs to be done, we are pleased that our survey results show consistently high levels of achievement across all areas. When the results are looked at alongside other such surveys, they demonstrate that builders are building what customers want and doing it in a way that ensures satisfaction in the product."

With house prices now significantly lower than a year ago, now is an ideal time to purchase a new build home. As well as being built to higher environmental standards than existing homes, and so saving over £500 a year of fuel bills, new build customers get a range of options in terms of their type of home and its interior design.

(CD/JM)